Packaging - Artist Little Toy Dogs are wrapped in acid-free tissue paper and presented in hand stamped boxes with magnetic closures and a white grossgrain ribbon tab. They are posted in an outer cardboard postal box. Little Toy Dogs for children and wrapped in tissue and posted in white card boxes. If you would prefer an anonymous, unmarked parcel please add a comment at checkout, otherwise it may carry stickers or other identifying paw-marks!
Postal Rates - UK £8.95 for Special Delivery per dog. Smaller items are £3.95-£4.95 depending on weight. USA/Canada/EU International Track and Sign is £15.95 per dog and £5.95-£9.95 for smaller items. Mexico DPD courier service is £35.99 which takes 7-10 days or Royal Mail International Track and Sign £15.95 (which has been known to take over 6 weeks!). Shipping rates include signature, tracking and insurance for both UK and International deliveries.
Customs - The value for customs will be given on the form and it is up to you to ascertain what charges, if any, may apply when importing goods. Parcels ship from London, UK. I am not responsible for any customs charges you may incur.
The Little Toy Dog for children is made with plastic safety joints, safety eyes and natural wool filling. All these components are EN71 certified. Their coats are also EN71 standard wool felt with felt 'buttons' and close with doll velcro. They are suitable for ages 3 and up.
The Artist Little Toy Dogs are made with wire loop glass eyes and cotter pin joints, which contain metal pins. Some also contain steel shot. These are not suitable for children under 14yrs. They must never be given to a child under 3yrs.
Little Toy Dogs for children - may be gently hand washed at 30 degrees with a wool soap. Rinse well, spin in a machine with a dry towel and then dry thoroughly in the sun, airing cupboard or other warm place for 24-48hrs. Make sure the wool filling is totally dry before giving it back to its owner.
Artist Little Toy Dogs - Mohair is washable, but it is advisable to only spot clean dogs which have been fabric dyed. Cotter pin joints are made of hardboard and will not survive immersion in water. Dogs may be vacuumed with an upholstery attachment to remove dust. Mohair is vulnerable to damage by clothes moths, so it is also advisable to inspect dogs regularly. They can be treated preventatively with a moth repellent spray suitable for clothing or furniture. You can also use cedar and lavender essential oils on wooden blocks. If they are ever damaged on their adventures we offer a toy hospital service.
If you would like me to make a particular dog which is not available in the shop, you can request a custom order. This is not a pet portrait service as such because I will make a pattern that represents the breed in a truthful way, but it will be my creative interpretation that works technically in toy form. The crucial thing is finding a mohair fabric that is right for the piece. These are specialist fabrics and occasionally there can be a wait for a particular cloth to be woven. I can sometimes add personal colourings or markings. Some examples of things I can personalise are colours or placings of spots, white patches, tail or no tail on docked breeds, or even numbers of legs, ears and eyes! Contact me for a quote so I can confirm the final cost before you place your order.
There is a listing in the shop for a non-refundable down-payment of GBP£25 HERE, which covers my materials cost (mohair can cost up to £150 a metre!) and time spent discussing your order. Once I receive your deposit I'll put you in my calendar and let you know when I expect to finish your piece. Custom orders generally take 4-6 weeks. I'll send you photos before I list the finished piece as a reserved listing in the shop for you to buy when you're ready.
I want you to be delighted with your Little Toy Dog but if, for whatever reason, you are not happy with your purchase you have 14 days after receipt to request a refund. Please let me know using the contact page if you wish to cancel your purchase, or to report damaged packages. Toys must be returned in the original packaging in perfect condition. I recommend that you use a recorded delivery service or obtain a Certificate of Posting, as the parcel remains your responsibility until it reaches me. I regret I am unable to refund personalised or custom orders. Our returns policy does not affect your statutory rights.